Shipping & Returns
We want to make sure our cherished products get to you in good time and in good shape, and that you cherish them too. If anything isn't right, we will do all we can to correct that.
Shipping
We dispatch all standard orders within 2 working days (usually same day) using - at the customer's discretion - the Royal Mail 1st class service which aims to deliver the next working day after despatch, or and 2nd class service which aims to deliver within 2 working days though we retain the right to select other carriers at our discretion in order to best meet our commitments for unusually large or complicated orders or where demand on delivery services is unsually high. Orders must be received by 3:30pm UK time for same day despatch, though this cannot be guaranteed.
UK:
We charge a standard shipping rate of £3.50 (1st class up to 1kg), £5.50 (1st class 1-2kg) and £3.00 (2nd class up to 2kg). For any orders over £30 shipping is free of charge.
Europe:
We charge a universal shipping rate of £9.90 for all orders up to 750g, and £14.99 for larger orders up to 2kg.
Rest of World:
We charge a universal shipping rate of £14:99 for all orders up to 750g, and £19.99 for larger orders up to 2kg.
It is the responsibility of the customer to verify and pay all duty and/or taxes arising for international shipments, and to check that there are no import restrictions on ingredients in Goap products, all of which are published on the Goap website.
Please contact us if you have special requirements not covered by the above.
Returns and Issues
In accordance with government regulations on Consumer Contracts as they relate to distance and online selling for orders over £42, the customer has 14 days from the point of delivery of the order to cancel or raise any problems with the order (in which case please get in touch with us, and we would be happy to discuss your order and how best to fix things) otherwise after which time the order is completed and closed.
Where items are to be returned, they must be in the original un-opened condition and must be unused. Original shipping costs will be refunded, but the cost of the return must be borne by the customer.